Last updated: August 29, 2025

1. Overview & Scope

This policy explains how returns, exchanges, and refunds are handled for purchases from Seboar. It applies to both consumer and B2B orders unless otherwise stated on a product page or contract. This commercial policy is in addition to any rights you may have under applicable law.

2. Return Window & Eligibility

• Commercial return window: 30 calendar days from the date of delivery, unless a longer/shorter period is stated on the product page or your contract.
• Items must be in unused, resalable condition with all original packaging, accessories, labels, and documentation intact, unless the return is due to a defect or an incorrect item received.
• Certain items may be non-returnable (e.g., customized or made-to-order items; software licenses/activation codes; consumables once opened). Where applicable, this will be clearly indicated on the product page or contract.

3. How to Start a Return (RMA)

To request a return, please contact our support team with your order number and a brief reason for return. We will issue a Return Merchandise Authorization (RMA) with next steps.

Important: For security and logistics control, the designated service center address will be provided in your RMA approval email. Do not ship returns before receiving the RMA email; parcels sent to unauthorized addresses may be refused.

4. Change-of-Mind Returns (Region-Specific Terms)

EU/UK: Your statutory consumer rights (including the legal guarantee) remain unaffected by this policy. If our commercial return window is longer than your statutory right of withdrawal, you may use the longer window.

Other regions: The refund equals the product price minus the actual outbound shipping and any non-refundable payment processing fees (if incurred). The total deduction will not exceed 20% of the order value and will be itemized in your RMA approval email. Customer pays return freight unless otherwise stated.

5. Defective / Damaged / Incorrect Items

• Shipping damage or item mismatch: Please report within 7 calendar days of delivery and include photos/video of the issue and the outer/inner packaging.
• Manufacturing defects under normal use: You may request service throughout the warranty period (see Section 10). Where required by law, available remedies may include repair, replacement, or refund.

6. Refunds – Method & Timing

• Method: Approved refunds are returned to the original payment method. If this is not feasible (e.g., expired card), we will contact you for an alternative method.
• Timing: Cards/PayPal typically 3–10 business days after refund approval; bank transfers 3–10 business days after approval (processing times may vary by bank/region).
• Currency: Refunds are processed in the original charge currency. Any exchange differences and bank fees are borne by the payer unless prohibited by law.

7. Exchanges

Exchanges may be offered where stock is available. In some cases, a return-and-reorder process may be faster; our team will advise the best option for you.

8. Return Shipping, Duties & Customs

Unless the return is due to our error or a confirmed defect, the customer is responsible for return shipping, insurance, and any import/export duties, taxes, or brokerage fees. Please choose a trackable shipping service and keep the receipt until your refund is finalized.

9. PayPal eCheck

Orders paid via PayPal eCheck ship only after PayPal confirms that the eCheck has cleared. Clearance typically takes 3–6 business days, depending on PayPal’s processing.

10. Limited Warranty (Commercial Warranty)

Unless otherwise stated on the product page or contract, Seboar provides a 6-month limited warranty from the date of delivery against defects in materials and workmanship under normal use. Remedies may include repair, replacement, or refund, at our discretion and subject to applicable law.

11. EU/UK Statutory Rights

This commercial policy and any commercial warranty do not limit or affect your statutory consumer rights, including the minimum two-year legal guarantee in the EU/UK where applicable. Depending on local law, you may be entitled to remedies such as repair, replacement, or refund.

12. Non-Returnable / Special-Handling Items

Products subject to safety or regulatory constraints (e.g., certain batteries or radio equipment) may require special handling and documentation for returns. Please follow the RMA instructions carefully to avoid delays or refusal.

13. Title & Risk

Until we receive and inspect the returned item, title and risk remain with the customer. If a parcel is lost or damaged in transit before it reaches our designated address, please contact the carrier to file a claim.

14. Contact

• Returns/RMA: support@seboar.com
• Billing/Refunds: billing@seboar.com

Business hours: Mon–Fri, 9:00–18:00 (UTC+8)

Note: Where this policy conflicts with mandatory local consumer laws, those laws take precedence. This policy may be updated from time to time; the version posted on our website at the time of your request applies.