1) Scope

This Shipping Policy describes handling time, delivery options, duties/taxes, tracking, and return-address rules for orders placed with Seboar. It applies to consumer and B2B orders unless a product page or contract states otherwise.

2) Order Processing (Handling Time)

• In-stock items: picked, packed, and handed to the carrier within 1–2 business days (Mon–Fri, GMT+8). A tracking link is emailed after carrier hand-off.
• Made-to-order / pre-order items: ship after the stated production lead-time. The production lead-time is not included in the transit-time table.

3) Transit-Time Guidance (Door-to-door, business days counted from carrier hand-off)

Destinations not listed above: please contact us before checkout so we can confirm service availability and timing.

Need a guaranteed date? Email support@seboar.com before ordering and we will quote the fastest express-courier option (DHL/UPS/FedEx).

4) Shipping Services & Costs

• DDP availability: For eligible retail orders, we offer DDP (Delivered Duty Paid) in the following destinations, subject to product and address eligibility: US, UK, DE, JP, AU, AE, IN, SA, KW, BR, CA. Availability may vary by product/SKU and service area.
• Non-DDP shipments: When DDP is unavailable, orders are shipped DAP (Delivered at Place). The receiver is responsible for import clearance and any taxes/duties/brokerage fees.
• Rates at checkout: Carrier-calculated rates are shown at checkout after you enter your destination address. Express upgrades (e.g., DHL/UPS/FedEx) are billed at real-time carrier tariffs; quotes available on request.

5) Duties & Taxes

• DDP destinations: Import VAT, customs brokerage and duties are included in your checkout total.
• DAP destinations: The receiver pays local import VAT/duties and handles customs clearance in accordance with local regulations.

6) Address Accuracy & Undeliverable Parcels

Please enter a complete and accurate shipping address (including any required tax ID or customs ID). Parcels returned due to an incorrect address, refusal to provide required customs ID, or refusal to pay non-DDP duty will be treated under our Return & Exchange Policy.

7) Tracking & Delivery

We email your tracking link immediately after the parcel is manifested. You can also view status under My Account → Orders. If tracking shows no movement for 10 business days, or your parcel remains in transit beyond 30 business days, contact us and we will file a priority trace with the carrier.

8) Lost, Delayed, or Damaged Parcels

If your parcel arrives damaged or is missing items, please contact us within 7 calendar days of delivery with photos/video of the parcel, inner/outer packaging and contents. For suspected loss or prolonged delay, we will coordinate a carrier investigation and keep you informed of the outcome.

9) Shipping Restrictions (PO Boxes, Remote Areas, Dangerous Goods)

• PO Boxes/APO/FPO: Some services cannot deliver to PO Boxes or military addresses; if unavailable, we will contact you to arrange an alternative address or service.
• Remote area surcharge: Carriers may apply a remote-area surcharge. When applicable, we will notify you before dispatch or collect the surcharge at checkout.
• Batteries/regulated items: Certain products (e.g., lithium batteries or radio equipment) may require special packing and documentation. We will follow carrier/IATA rules; this can affect service availability and transit times.

10) Signature on Delivery

A signature may be required by the carrier depending on service level, parcel value, or destination. If you need a mandatory signature service, please contact us before shipment; additional carrier fees may apply.

11) Split Shipments & Partial Fulfillment

We may ship items separately to improve delivery speed or due to stock availability, compliance, or carrier constraints. You will receive tracking for each parcel.

12) Return Address (RMA Parcels Only)

For security and logistics control, the designated service center address will be provided in your RMA approval email. Do not ship returns before receiving the RMA email; parcels sent to unauthorized addresses may be refused.

13) Customer Responsibilities under DAP

For DAP shipments, the receiver is responsible for import permits (if required), customs clearance, and local taxes/duties. Failure to complete clearance or pay applicable fees may result in return-to-sender or abandonment as per carrier/local rules; associated costs may be deducted from your refund in accordance with our Return & Exchange Policy.

14) Contact

• Shipping support: support@seboar.com
• Billing & duties/taxes inquiries: billing@seboar.com

Business hours: Mon–Fri, 9:00–18:00 (UTC+8)

15) Changes to this Policy

We may update this Shipping Policy from time to time. Where this policy conflicts with mandatory local law or carrier rules, those rules prevail. The version posted on our website at the time of your order applies.